Refund Policy

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return.

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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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Please note that returns will need to be IN STORE: 3 - 4 the sheds, Hampton Bishop, Hereford, ENG, HR1 4JP.

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You can always contact us for any return questions at thedogbarnhereford@gmail.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as Raw Food, Treats & Kibble)

Please get in touch if you have questions or concerns about your specific item.

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Unfortunately, we cannot accept returns on sale items or gift cards.

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